We need 1 business day to prepare your order and the delivery takes 2-20 days depending on your location and the shipping method.
We are so sorry to hear about this issue, please contact DHL in your country to let them know you did not receive your package. Once you have called DHL, please email us at firstname.lastname@example.org so we can follow up on our side. Please note that we send all packages with a signature required. If you authorized DHL to leave the package without a signature and it got stolen, you will not be eligible for a compensation. If you are not home for the delivery, you can schedule the delivery time / choose a pick up location / change the delivery address here: https://ondemand.dhl.com/
Unfortunately Korea is the only country where we are not allowed to ship :( Korea allows only to sell contact lenses in physical shops and at the moment we only sell online. We are very sorry about this inconvenience 😢
Please contact our customer service with your order number, we will check the status of your order for you. We usually ship your order withing 1 business day after payment.
It will depend on your location, please contact our customer service with your order number and we will be happy to check for you!
You can email us at email@example.com
"We are aware that in some countries the customs can request to pay extra customs fees to receive a package. To avoid this situation to our customers: We do not include the invoice in the package and we send the package as a ‘Gift’. Unfortunately, despite our best efforts, sometimes the customs can still ask you to pay for taxes. Please note that we are not responsible for the taxes. If you refuse to receive the package after it is shipped out, please understand that the carrier will discard the package and you will not be refunded. Additionally, we would like to inform you that orders received in the UK are systematically taxed. We are also aware that taxes in Brazil are very expensive and they can even be more expensive than your order if you order only 1 or 2 items. "
Unfortunately contact lenses are a medical device so we can never accept the return of your products after you received the delivery and thus for any reason. If you picked the wrong color or the wrong power and you realized after receiving the package, we should kindly ask you to re-order the products with the correct options.
For wholesale inquiries, please email our team at firstname.lastname@example.org, we will get back to you within a week.
We do not offer cash on delivery. You need to pay for your order first so we can process it.
"Your order will be displayed at 'Unfulfilled' until your package is sent out and you receive your tracking number by email. Unfulfilled only means that we are still preparing your order :)"
"Sorry to hear that you did not receive your order confirmation email. If you did not receive it, please check your spam folder (it often happens with yahoo, hotmail and QQ addresses). Another reason may be that you made a typo when you wrote your email, if that is the case, please email us and give use the following info so we can identify your order: Your name and delivery address for the order. We can also identify your order if you provide the proof of payment. "
At the moment we only sell lenses by pairs of the same power. So if you need different power for each eye, you should order 1 pair of each prescription.
We accept payment with Visa, Master card credit/debit cards, Amex and Paypal!
We only accept payment in Singapore dollars (SGD) on Hapakristin.sg
Please place your order before you submit your Rx, there will be a button on the order confirmation page. Please note that we only have to verify your Rx if you are located in the USA 🗽
"We can still process your order without a prescription if you provide one of the following: 1. Old prescription 2. A picture of your current lenses where we can see the prescription info. 3. Your eye doctor's contact info (Name and phone number)"
Sorry to hear you want to cancel your order 😢You cannot cancel it yourself, you need to contact us to do it. Please note that we can accept cancellations within 6 hours after payment. After this time we may or may not be able to cancel your order depending on the preparation status.
If your order has not yet shipped, please contact us immediately to email@example.com Please note that we are not responsible for extra charges and lost package if the issue is due to the wrong info provided by the customer.
We kindly ask customers to double check their order before paying. If you made a mistake, please le us know within 6 hours after payment, after this delay, we may or may not be able to change your order before it ships.
Kristin is very creative so she comes up with a new limited edition box every month! To know when our next event is up, create your account here (You will also receive a discount code!): https://www.hapakristin.com/account/register
We are so sorry about that, please note like for all contact lenses, there is a small chance that you receive a defective product. If you do, please do not try the contact lenses! Take a picture of the lens where we can clearkt see the issue and a picture of the lot number (on the packaging or on the single-use lens case) and email it to us at firstname.lastname@example.org with your order number. After checking our stock and checking with our supplier, we can offer you a refund or a replacement, free of charge.
All our lenses are available from power -0.00 to -8.00 . At the moment we only sell lenses by pairs of the same power so if you need different powers, you should order 1 pair of each prescription. Unfortunately we do not have contact lenses for astigmatism.
At the moment we have monthly and daily lenses available only. Monthly (1 pair) can be used as many time as you want for 30 days after opening. Daily lenses (5 pairs) can be used 1 time and should be discarded at the end of the day.
The shelf life of our lenses is 5 years after the manufacturing date. Our current stock was manufactured between September 2019 and June 2020.
Our Daily lenses (5 pairs) are 24SGD. Our monthly lenses (1 pair) are 30 SGD.
"When it comes to diameter for color lenses, there are 2 types of diameters to take into account. 1. ** The overall diameter ** We have only 14.0mm and 14.2mm lenses. This size will fit 80% of the world population. So if this is your first time wearing lenses, there's a good chance it will fit comfortably. If you have a doubt, only your eye doctor or optometrist can check your eye measurement and let you know what diameter you need. 2. ** The graphic diameter ** This is the colored area of the contact lens. the higher the value, the more striking will be the look."
We do not have contacts for astigmatism, we're very sorry about that! Unfortunately we do not plan on adding them in the near future.
The power, is the level of vision correction. If you don't need prescription glasses to see, then you should pick the power 0.00
We do not have a physical store at the moment. You can only order on Hapakristin.com
We are based in Seoul South Korea. We ship worldwide with Express shipping so you can receive your package within 1-6 business days.
Sometimes when customers use a debit card, some particular bank charges currency exchange fees. Around 1~3 SGD.