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shipping information

Shipping Information

Shipping service (Business Days) available to:

Singapore, Malaysia, Indonesia, Cambodia, Myanmar, Philippines, Laos, Brunei, Vietnam, and Thailand.

Standard Shipping 5-10 business days

Only available for orders to Singapore, Malaysia, Philippines, and Vietnam.

Orders under SGD50 : SGD5
Orders SGD50 and over : Free Standard Shipping

Standard Shipping 10-14 business days

Only available for orders to Indonesia and Thailand.

Orders under SGD50 : SGD5
Orders SGD50 and over : Free Standard Shipping

① Only available when you purchase fewer than 4 packs of contact lenses

Express Shipping 2-5 business days

Orders under SGD70 : SGD10
Orders SGD70 and over : Free Express Shipping

*Not available for the orders which are shipping to Thailand


Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. HapaKristin is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.

shipping duration

Orders will be processed once everday, and will take 10-14 business days for standard shipping, and 2-5 business days for express shipping.
Though most of the orders will be dilivered within 2 week on average, Some delays are inevitable and can delay your order by up to 20 business days.
Please kindly understand that HapaKristin does NOT offer cancellations due to these delays.
For standard shipping customers, please keep this in mind and order well in advance from the date you need it, to ensure they arrive in time! Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 17 business days from shipment, please contact our customer service center.

failure to deliver

HapaKristin is not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. Additional shipping charges will result from such situations, which is not the same as our usual discounted shipping charge. When a shipment is sent back, there will be an email regarding the situation, and when proper action is not taken within 3 weeks, we reserve the right to dispose the shipment.