Track My Order
How to track your order?
Please note that we need 1-2 business days to prepare your beautiful lenses. You will receive a shipping confirmation email once your order is ready to be shipped out from our warehouse.
1. Standard Shipping 5-10 Business Days
(Only available for orders to Singapore, Malaysia, Philippines, and Vietnam.)
Track DOORA with code starting in DRE :
You can find your tracking code in your shipping confirmation email. Login to your account and locate your tracking number at your order history.
Track through DOORA
Please contact the shipping courier directly if you have any special request regarding about your package:
Ninja Van SG Ninja Van MY
+65 6602 8271 +60 111 722 5600
support_sg@ninjavan.co support_my@ninjavan.co
2. Standard Shipping 10-14 Business Days
(Only available for orders to Indonesia and Thailand.)
Track Shipnergy with code starting in SN :
You can find your tracking code in your shipping confirmation email. Login to your account and locate your tracking number at your order history.
Track through Shipnergy
3. Express Shipping 2-5 Business Days
(*Not available for the orders which are shipping to Thailand)
Track with your DHL tracking code :
You can find your tracking code in your shipping confirmation email. Login to your account and locate your tracking number at your order history.
Track through DHL
Please access DHL ODD website below for specific order request like:
- Rescheduled delivery
- Request for delivery without signature (signature release)
- Leave package with a neighbor
- Delivery to another address
